POLICIES

 

CANCELLATION POLICY

We understand that sometimes schedule adjustments are necessary. We request that you reschedule or cancel your services with at least 24 hours notice to avoid cancellation fees. We reserve the right to charge 50% of the value of your booked services when an appointment is missed without prior notice. Clients who frequently cancel or “No Show” appointments may be asked to prepay future services. Due to scheduling commitments to other clients and our staff’s personal schedules we may need to reschedule any appointment for which you are more than 15 minutes late.

Children Policy 

After five years we have learned a lot about children in our shop. We love them. They are adorable, and we like to squeeze them, and hand them suckers. However, we have had some scary and stressful moments in the past five years including our dangerous opening windows, hot curling irons, very breakable lamps, chemicals, electric cords, very steep stairs, and damage to our products and our equipment. Overall this is the most un-babyproofed environment on the planet for a child! To ensure we give our clients the attention they deserve we ask our clients to leave children ages 8 and younger home unless their child is scheduled for an appointment in our salon. If you do have your child come into the salon you will be responsible for cleaning up messes, and liable for any damage of Lumine Salon property.  Children coming in for a service may be asked to reschedule if the child begins crying and moving their head excessively. This can be traumatizing to the child and dangerous for the stylist. We appreciate your understanding.   

Product Return Policy

Lumine Salon guarantees a 30 day money back policy on all products purchased in our salon that have not been opened or used. On products opened and returned within 30 days of purchase a salon credit towards retail or product may be issued. Products my not be traded for credit towards service. 

Lumine Salon will only be able to issue a credit to the original purchaser of the product. 

Refunds and Exchanges will be processed when the product(s) have been received and inspected. These are done on the same day. 

Right to Refuse service 

Lumine Salon reserves the right to refuse service to a client for any reason the employee of Lumine sees fit.