POLICIES

 

CANCELLATION POLICY

We understand that sometimes schedule adjustments are necessary. We request that you reschedule or cancel your services with at least 24 hours notice to avoid cancellation fees. We reserve the right to charge 50% of the value of your booked services when an appointment is not cancelled 24 hours prior to the appointment start time. If a client no call - no shows for an appointment the client will be charged 100% of the service missed. This fee must be payed prior to booking another appointment.  Clients who frequently cancel or “No Show” appointments may be asked to prepay for future booked services. Due to scheduling commitments to other clients and our staff’s personal schedules we may need to reschedule any appointment for which you are more than 15 minutes late.

Children Policy 

 To ensure we give our clients the attention they deserve we ask our clients to leave children ages 8 and younger home unless their child is scheduled for an appointment in our salon. If you do have your child come into the salon you will be responsible for cleaning up messes, and liable for any damage of Lumine Salon property.  Children coming in for a service may be asked to reschedule if the child begins crying and moving their head excessively. This can be traumatizing to the child and dangerous for the stylist. We appreciate your understanding.   

Product Return Policy

Lumine Salon guarantees a 14 day money back policy on all products purchased in salon that have not been opened or used. The original credit card used to purchase products must be present for a refund.  We do not allow refunds on cash or check transactions without a receipt.  Exchange: Products opened and returned within 14 days of purchase may be exchanged for a different product of equal value.     ALL SALE ITEMS ARE FINAL SALE.

Refunds and Exchanges will be processed when the product(s) have been received and inspected. These are done on the same day. 

Refunds and Exchanges will be processed when the product(s) have been received and inspected. These are done on the same day. 

Right to Refuse service 

Lumine Salon reserves the right to refuse service to a client for any reason the employee of Lumine sees fit.