We understand that sometimes schedule adjustments are necessary. We request you reschedule or cancel your services with at least 24 hours notice to avoid cancellation fees. We reserve the right to charge 50% of the value of your booked services when an appointment is not cancelled 24 hours prior to the appointment start time. If a client no call - no shows for an appointment the client will be charged 100% of the service missed. This fee must be payed prior to booking another appointment. Clients who frequently cancel or “No Show” appointments may be asked to prepay for future booked services or not to return. Due to scheduling commitments to other clients and our staff’s personal schedules we may need to reschedule any appointment for which you are more than 15 minutes late.
To ensure we give our clients the attention they deserve, we ask our clients to leave children ages 10 and younger home unless the child is scheduled for an appointment in the salon. Clients who arrive for their appointments with children may be asked to reschedule. Please do not bring sick children of any age into the salon. Children coming in for a service may be asked to reschedule if the child begins crying or moving their head excessively. This can be traumatizing to the child and dangerous for the stylist. At Lumine, we do not specialize in children’s haircuts, but in adult haircuts. However, for our loyal clients, we work to accommodate their children’s haircut needs as we are able.
Product and service Return Policy
Lumine Salon guarantees a 14 day money back policy on all products purchased in salon that have not been opened or used. We do not allow refunds on cash or check transactions without a receipt. Exchange: Products opened and returned within 14 days of purchase may be exchanged for a different product of equal value. Refunds and exchanges will be processed when the product(s) have been received and inspected. These are done on the same day. ALL SALE ITEMS ARE FINAL SALES.
Clients who are unsatisfied with their cut or color service at Lumine must contact the business no more than 14 days from the original appointment to work out the best solution. We want to make sure our clients are fully satisfied with their service, and fixed immediately. Refunds or discounts will not be given if the the client does not inform the salon within the 14 day window of the original appointment. Discounts may not be applied to a future service.
Right to Refuse service
A positive environment at Lumine is our top priority. While we would like to open our doors to all, we will not tolerate rude, or demeaning behavior from our clients to any staff member or fellow client. Clients behaving negatively or rudely will be asked to leave and not return.
Lumine may not be the right fit for every client’s desired look. While every stylist has strengths and weaknesses, we encourage our clients to give different Lumine stylists a try if it just wasn’t the right fit with one stylist. Lumine as a brand has a cohesive brand and look. Our brand may not be for everyone and thats okay! If a client’s requests do not fit with the Lumine brand we will kindly give suggestions on some great salons that may be a better fit for their needs.
Lumine is not responsible for the damage to personal property
While our staff does our best to work as neatly as possible there are times color may get on clothing, or water may touch your clothes or shoes. While this does not happen often we urge you to change out of your clothing, hang it up, and put on a smock provided by Lumine in our restroom. We cannot be held responsible for damages to clothing during a service.